Welcome to DubaiOudh.com! Here are answers to common questions about our wholesale policies.
1. How can I order wholesale?
Please open a wholesale account (Link available in homepage). Submit the form to request wholesale account approval. Once approved, you’ll receive an email notification. After logging in with your wholesale account, you’ll see the discounted prices. Place an order with a minimum of USD 555. We’ll contact you within 3 working days to confirm your order. After confirmation, proceed with payment, and we’ll ship your order promptly.
2. How do I get the wholesale pricelist?
We do not maintain a static pricelist in excel because we offer over 10,000+ products and our inventory is continuously expanding. Our website serves as our dynamic pricelist. have all the retail and wholesale prices updated.
Here’s how you can proceed:
1. Open a Wholesale Account: Register for a wholesale account on our website.
2. Account Approval: Once your account is approved, you can start placing wholesale orders directly.
3. Custom Pricing for Large Orders: If you have a very large order, contact our customer service team with your order details. They will connect you with the appropriate representative to negotiate pricing and shipping terms further.
Our team is always ready to assist you in optimizing your wholesale experience!
3. Can I pay via Credit Card or Debit Card?
Yes, you can. Our payment gateway is secured and maintained by Mashreq Bank. We accept Mastercard, Visa , American Express, Apple Pay and Google Pay. Payment link will be sent to you upon order confirmation. 2.5% Card Payment Fee is applicable for wholesale orders.
4. Can I pay via Bank Transfer?
Yes, it is very possible for all customers, and we welcome it. The good news is there is no additional charges!
5. I want to pay using PayPal but it's not included in the payment options?
First, we apologize for the inconvenience. Payment using is your PayPal Account not yet available as one of your payment options due to some technical reasons. Even though that we want you to have the best options available but for the moment it is not possible PayPal has not fully integrated their system with the United Arab Emirates Dirhams (AED). Enabling PayPal on our website will include additional costs and expenses. As a decision, we will park the idea for the time being but will certainly have it once PayPal makes AED available. And secondly, as one of the major banks in the UAE, Mashreq Bank provides us the payment gateway services for you to pay your order using Credit or Debit Card. Rest be assured that your details are secured.
6. I want to pay Cash on Delivery (COD), is it possible?
No, Cash On Delivery is not applicable for wholesale orders.
7. What is your return policy for wholesale, is it possible?
We have no return policy for wholesale orders. Please physically verify samples buy buying small qty or at our showroom before confirming for wholesale orders
8. Are wholesale rates same for UAE and non-UAE based companies?
Wholesale rates are same for all countries, only change is in the VAT. Export orders wont have 5% VAT, however the export shipping has to be done by DubaiOudh and not by the customer.
9. Are there any special discounted wholesale rates for very high value orders?
Wholesale rates are negotiable for orders above 5000 USD. You need to place the order first in DubaiOudh. Once the stock is confirmed we can negotiate on the final prices. Once you agree on the final prices, you can pay by Payment Link or Bank Transfer.
10. Regarding the Pre-Order Items, What is the estimated time for fulfilment?
Regarding Pre-Order items we need 3-5 working days for processing the order. If the item is discontinued or not available in the market, we will inform you within 2 days of placing the order.